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FAQ's: Frequently Asking Questions

How do I search for a specific product?

You can search for products using our navigation menu on the left. This will allow you to choose from different types of jewellery, metals diamonds and gemstones. Alternatively, type your keywords in the search box and all relevant products will be displayed.

Do I need to register with JewelleryImpEx before I can make purchase?

Do you only sell jewellery online?

What are the 12 birthstones?

How do I contact customer services?

Do you offer gift-wrapping?

Are the products pictured the exact colour, style and actual size?

Is VAT charged online?

How do I measure my ring size?

How do I measure my neck size?

If I order the wrong size can I return it for the correct size?

What happens if the item I order is not in stock?

Can I have my order delivered on the same day?

What are your delivery charges/timescales/details?

What is your returns policy?

If I am not satisfied with my purchase, how can I send back items for return, refund or exchange?

How long does a refund take?

Can you arrange a collection?

My order is incomplete or items are damaged/faulty, what should I do?

What payment methods do you accept?

Is my personal information and payment information secure?

Can I order from overseas? If so, are there any import duties?

How do I track my order?

How do I cancel/change an order already placed?

What happens if I miss the delivery/am not home?

Do you phone or message the recipient prior to delivery?

Will I get a receipt upon delivery?

Do you offer any product guarantee against manufacturing defects?

Do you offer any after sales services?

How do i care for my jewellery? And do you offer any after care advice or solutions?

What metal alloys are your jewellery made from?

Are the pieces of jewellery hallmarked?

Are there any discounts for multiple orders?

Can I add items to an existing order?

Can I place my order over the phone?

Do you sell online only?

Included the item into a bundle but cannot add ring-diamond into the cart

Why is the search filter not working properly on default theme?

What products are included in a bundle? Does it consist of configurable products?

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